Shipping and Returns
All orders fulfilled by Sidewalk Fulfillment Services.
Orders will generally be processed within two to five (2-5) business days, but may take up to ten(10) business days. Weekends and Holidays are not business days. Items out of stock or on backorder may require a slight wait..
Please note the following:
Your desired shipping method goes into effect AFTER your entire order is processed.
If you select "USPS Priority" 1, 2, or 3 day shipping, we CANNOT guarantee you will get these items in those time periods. This IS NOT expedited shipping. Instead, the postal service has renamed their priority mail services but does not guarantee that these services will deliver in the time stated. Again, this IS NOT expedited shipping.
Paying with an e-check on Paypal? Your processing begins once your e-check clears, not when you send it.
You will receive an email from Skinny Puppy with a delivery confirmation number, indicating that your order has been shipped. Orders shipping via USPS and should arrive within three (3) to seven (7) days. If you haven't received your order within 15 days of shipping, please email us with your name, account email address, and transaction number, and we will do our best to track down your order.
UPS Express Saver Paks will arrive in 2-4 days after shipment. These packages are tracked all the way to your doorstep. Currently, we offer this option to Australia, Belgium, Canada, Denmark, France, Germany, Japan, Netherlands, Singapore, Sweden, and the United Kingdom.
It is the customers responsibility to pay additional and applicable customs, duties, or Vat charges. Please note that some European countries charge a customs handling fee. Our courier does not include this in their price.
First class international USPS orders can take up to 8 weeks to arrive at their destination. International orders may have customs charges attached depending on the country that they are imported to. Please be advised that we do not oversee these charges nor can we quote them during the checkout process.
We offer full tracking on first class packages to the following countries:
Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, and Switzerland.
All other countries have limited tracking. Packages will be tracked until they are transferred to the postal service of the receiving country.
Skinny Puppy is not liable for any First Class International shipment that may be lost in transit.
All items must be returned/exchanged within 45 days (of the confirmed shipping date) for domestic orders and 90 days (of the confirmed shipping date) for international orders. Returns/Exchanges must be unworn, unwashed, undamaged and in resell-able condition. Purchaser will be responsible for all shipping charges, including the shipment back to purchaser on exchanges, and a 15% restocking fee for returns. Restocking and shipping charges are waived for Skinny Puppy mistakes or defective merchandise ONLY. Please email firstname.lastname@example.org for the details of your order. All returns/exchanges require an RA# that can only be provided by emailing us. Send the shipping and restocking money along with your item as cash, check/money order made out to "Sidewalk", or you may send money through paypal to email@example.com.
Repackage the unwanted merchandise with your original invoice. Please write the RA# on your package as well as the invoice. We will then send you a new item or refund your account for the cost of the item.
Please allow 2-3 weeks for returns/exchanges to be processed. You will receive a notification that your order has been refunded or your exchange item has been shipped out. Original shipping cost is not reimbursed on returns or exchanges. Send your unfit shirt(s) to:
2880 Bergey Rd
Hatfield, PA 19440
Any further questions contact firstname.lastname@example.org or call us at 267-308-8942.